PRIVACY POLICY

1. INTRODUCTION

pj365.lat ("pj365," "we," "us," "our") operates an online casino and sports betting platform serving Filipino players throughout the Philippines. We recognize the importance of protecting the privacy and personal information of our users ("you," "your," "Player"). This Privacy Policy describes our practices regarding the collection, use, disclosure, storage, and protection of your personal data when you access or use our website, mobile applications, and related services (collectively, the "Platform").

This Privacy Policy is incorporated into and forms part of our Terms and Conditions. By creating an account, depositing funds, or otherwise using pj365 services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately cease using our Platform and refrain from providing any personal information.

pj365 complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission (NPC) of the Philippines. We implement appropriate technical, organizational, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

2. DATA CONTROLLER

pj365.lat acts as the data controller responsible for the collection, processing, and protection of your personal information. As data controller, we determine the purposes and means of processing your personal data and are accountable for compliance with applicable data protection laws.

For questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer at:

3. INFORMATION WE COLLECT

3.1 Personal Information You Provide

When you register for a pj365 account or use our services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name as it appears on government-issued identification, date of birth, nationality, gender, and copies of identification documents (Philippine passport, driver's license, UMID, SSS ID, postal ID, voter's ID, or other acceptable government-issued IDs);
• Contact Information: Residential address, email address, mobile telephone number, and preferred communication channels;
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers;
• Financial Information: GCash mobile number, Maya account details, bank account information (account number, bank name, account holder name), cryptocurrency wallet addresses, payment transaction history, deposit and withdrawal records, and source of funds documentation;
• Verification Documents: Proof of identity (government-issued photo ID), proof of address (utility bills, bank statements, government correspondence dated within three months), and selfie photographs holding identification documents for enhanced verification procedures;
• Communication Records: Contents of emails, live chat transcripts, customer support tickets, and any other correspondence between you and pj365.

3.2 Information Automatically Collected

When you access or use the pj365 Platform, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, device ID, advertising ID), mobile network information, and device settings;
• Connection Information: IP address, geolocation data (country, region, city derived from IP address), internet service provider, connection speed, and network type (WiFi, mobile data);
• Usage Information: Pages visited, features accessed, games played, bets placed, time spent on Platform, click patterns, navigation paths, referring URLs, search queries, and interaction with promotional materials;
• Transaction Information: Betting history, game outcomes, wins and losses, bonus usage, deposit and withdrawal transactions, payment method usage patterns, and financial activity summaries;
• Authentication Data: Login timestamps, logout events, session duration, authentication method used, and account security events (failed login attempts, password changes, security question modifications).

3.3 Information from Third Parties

We may receive personal information about you from third-party sources including payment processors (GCash, Maya, Philippine banks), identity verification service providers, fraud prevention and detection services, marketing analytics platforms, and publicly available databases. This information is used to verify your identity, prevent fraud, comply with legal obligations, and improve our services.

4. HOW WE USE YOUR INFORMATION

pj365 processes your personal data for the following purposes, each of which constitutes a legitimate and lawful basis under the Philippine Data Privacy Act:

4.1 Account Management and Service Delivery

• Creating and maintaining your player account;
• Verifying your identity, age, and eligibility to use our services;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to casino games, sports betting markets, and other Platform features;
• Managing bonuses, promotions, loyalty rewards, and VIP program benefits;
• Maintaining accurate records of your gaming activity and transaction history;
• Facilitating customer support and responding to your inquiries, complaints, or requests.

4.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under PAGCOR regulations and Philippine law;
• Meeting record-keeping requirements mandated by gaming regulators and financial authorities;
• Responding to lawful requests from law enforcement, regulatory agencies, and courts;
• Detecting, preventing, and investigating fraud, money laundering, terrorist financing, and other illegal activities;
• Enforcing our Terms and Conditions and protecting our legal rights;
• Complying with tax reporting obligations and providing documentation to Philippine tax authorities as required by law.

4.3 Security and Fraud Prevention

• Monitoring for suspicious account activity, betting patterns, and transaction anomalies;
• Preventing unauthorized access, account takeovers, and identity theft;
• Detecting and blocking fraudulent transactions, bonus abuse, and collusion;
• Maintaining Platform security and protecting against cyber attacks, malware, and system vulnerabilities;
• Verifying the geographic location of users to ensure compliance with jurisdictional restrictions.

4.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and marketing communications via email, SMS, push notifications, and in-Platform messages (only with your consent, which may be withdrawn at any time);
• Personalizing marketing content based on your gaming preferences, activity history, and demographic information;
• Conducting market research, surveys, and collecting feedback to improve our services;
• Analyzing the effectiveness of marketing campaigns and promotional offers.

4.5 Platform Improvement and Analytics

• Analyzing Platform usage patterns to improve user experience, navigation, and functionality;
• Testing new features, games, and services before public release;
• Optimizing Platform performance, load times, and mobile compatibility;
• Identifying and fixing technical issues, bugs, and system errors;
• Generating aggregate statistics and reports about player behavior, game popularity, and Platform performance (in anonymized, non-identifiable form).

4.6 Responsible Gaming

• Monitoring gaming behavior to identify potential problem gambling indicators;
• Implementing deposit limits, loss limits, session time limits, and self-exclusion requests;
• Providing responsible gaming resources, tools, and support services;
• Enforcing age restrictions and preventing underage gambling;
• Complying with responsible gaming obligations under PAGCOR standards.

5. LEGAL BASIS FOR PROCESSING

Under the Philippine Data Privacy Act, we process your personal data based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities, particularly marketing communications and use of cookies and tracking technologies;
• Contract Performance: Processing is necessary to perform our contractual obligations to you under the Terms and Conditions, including account management, payment processing, and service delivery;
• Legal Obligation: Processing is required to comply with legal obligations under Philippine law, including KYC/AML regulations, tax reporting, regulatory compliance, and responses to lawful government requests;
• Legitimate Interest: Processing is necessary for legitimate business interests such as fraud prevention, security, Platform improvement, and customer support, provided such interests do not override your fundamental rights and freedoms.

6. DATA SHARING AND DISCLOSURE

6.1 Service Providers and Business Partners

We share your personal information with trusted third-party service providers who assist us in operating the Platform and delivering services to you. These third parties are contractually obligated to use your data only for the specific purposes we authorize and to implement appropriate security measures. Categories of service providers include:

• Payment Processors: GCash, Maya, Philippine banks, and other payment service providers that process deposits and withdrawals;
• Identity Verification Services: Third-party KYC/AML service providers that verify identity documents, perform background checks, and screen against sanctions lists;
• Game Providers: Software developers and game studios (Pragmatic Play, Evolution Gaming, JILI Gaming, etc.) that provide casino games and live dealer services;
• Cloud Hosting Services: Data storage and server infrastructure providers;
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms;
• Marketing Services: Email service providers, SMS gateways, push notification services, and analytics platforms;
• Security Services: Fraud detection services, DDoS protection providers, and cybersecurity consultants.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulatory bodies, law enforcement agencies, and courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests;
• Respond to lawful demands from PAGCOR, National Privacy Commission, Philippine tax authorities, or other regulatory agencies;
• Cooperate with law enforcement investigations into fraud, money laundering, or other criminal activities;
• Protect the rights, property, or safety of pj365, our players, or the public;
• Enforce our Terms and Conditions or investigate potential violations.

6.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. You will be notified via email and/or prominent notice on the Platform of any change in ownership or control of your personal data, and you will have the opportunity to withdraw consent if the new entity's practices differ materially from this Privacy Policy.

6.4 No Sale of Personal Data

pj365 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We only share your data with service providers and partners as described in this Privacy Policy and only for the specific purposes necessary to deliver our services to you.

7. DATA SECURITY

pj365 implements industry-standard technical, organizational, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, loss, or destruction. Our security safeguards include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data stored in our databases, including passwords and financial information, is encrypted at rest;
• Access Controls: Personal data is accessible only to authorized personnel who require access to perform their job functions. All employees undergo background checks and sign confidentiality agreements;
• Firewalls and Intrusion Detection: Multi-layer firewall systems and intrusion detection/prevention systems monitor and block unauthorized access attempts;
• Regular Security Audits: Independent security firms conduct regular penetration testing and vulnerability assessments of our systems;
• Secure Data Centers: Physical servers are housed in secure data centers with 24/7 surveillance, biometric access controls, and redundant power/cooling systems;
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly identify, contain, and remediate security incidents.

While we employ robust security measures, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

8. DATA RETENTION

pj365 retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data associated with active accounts is retained for the duration of your relationship with pj365;
• Closed Accounts: Following voluntary account closure, personal data is retained for five (5) years to comply with gaming regulations, tax reporting obl igations, and potential legal disputes;
• Transaction Records: Financial transaction records, betting history, and account statements are retained for seven (7) years as required by Philippine tax and anti-money laundering regulations;
• Marketing Communications: If you unsubscribe from marketing communications, your contact information is retained in a suppression list to ensure we do not contact you again;
• Legal Hold: If your data is subject to ongoing litigation, regulatory investigation, or audit, we will retain the relevant data until the matter is resolved, even if it exceeds standard retention periods.

After the applicable retention period expires, personal data is securely deleted or anonymized in a manner that prevents recovery or reconstruction.

9. YOUR PRIVACY RIGHTS

Under the Philippine Data Privacy Act, you have the following rights regarding your personal data:

• Right to Access: You may request confirmation of whether we process your personal data and obtain a copy of your personal data in a commonly used, machine-readable format;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings;
• Right to Erasure: You may request deletion of your personal data, subject to legal exceptions such as regulatory record-keeping obligations, ongoing investigations, or legitimate business needs;
• Right to Object: You may object to processing of your personal data for direct marketing purposes or based on legitimate interests. You can opt out of marketing communications at any time;
• Right to Data Portability: You may request transfer of your personal data to another service provider in a structured, commonly used format where technically feasible;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal;
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission if you believe your privacy rights have been violated.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within fifteen (15) calendar days. Identity verification may be required before processing your request.

10. COOKIES AND TRACKING TECHNOLOGIES

pj365 uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize your browser and remember certain information. We use the following types of cookies:

• Essential Cookies: Required for Platform functionality, authentication, and security. These cannot be disabled;
• Performance Cookies: Collect anonymous usage statistics to help us understand how players interact with the Platform;
• Functional Cookies: Remember your preferences, language settings, and personalization choices;
• Marketing Cookies: Track your interaction with promotional content and enable targeted advertising based on your interests.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit Platform functionality. For more information, refer to our Cookie Policy available on the Platform.

11. THIRD-PARTY LINKS

The pj365 Platform may contain links to third-party websites, game providers, payment processors, or social media platforms. This Privacy Policy applies only to pj365 services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. CHILDREN'S PRIVACY

pj365 services are strictly prohibited for individuals under twenty-one (21) years of age. We do not knowingly collect personal information from minors. If we become aware that an individual under 21 has provided personal information or created an account, we will immediately close the account, delete all associated data, and forfeit any funds without refund. If you believe a minor has accessed our Platform, please contact us immediately.

13. INTERNATIONAL DATA TRANSFERS

Your personal data is primarily processed and stored within the Philippines. In certain circumstances, we may transfer data to service providers located outside the Philippines, including cloud hosting services and payment processors. When data is transferred internationally, we ensure adequate safeguards are in place through standard contractual clauses, data processing agreements, and verification that recipient countries provide adequate data protection standards comparable to Philippine law.

14. CHANGES TO THIS PRIVACY POLICY

pj365 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email notification to your registered address and/or prominent notice displayed on the Platform at least thirty (30) days before the changes take effect. Your continued use of pj365 services after the effective date of any modification constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

15. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

You may also file a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated: